Listed below, you will find some of the frequently asked questions by our customers. These questions assist you with your booking and help you complete any special requests you may have.

General

How early does Exquisite Town Car require a Limousine Reservation to be made?  

We try our best to accommodate our guests within short notice. However, we encourage people to make their Limousine Reservation just as soon as they finalize their itinerary. Our limousine reservation line is open 24 hours, 7 days a week. For online reservations, we request you to book at least 48 hours prior to your arrival. For any questions, please call us directly at 407-990-9900.

What are your hours of operation?  

Are you open or closed on holidays?  

What cities are covered by Exquisite Town Car?  

Do you offer VIP service for special events?  

How much does it cost to rent a limo?  

Which is the closest Airport to Disney World, Universal Studios & Port Canaveral?  

Does Exquisite Town Car provides transportation to/from Universal Studios?  

Do you provide transportation to/from Port Canaveral?  

Can we use your limo service for transportation to/from Walt Disney World?  

Reservation

How early does Exquisite Town Car require a Limousine Reservation to be made?  

We try our best to accommodate our guests within short notice. However, we encourage people to make their Limousine Reservation just as soon as they finalize their itinerary. Our limousine reservation line is open 24 hours, 7 days a week. For online reservations, we request you to book at least 48 hours prior to your arrival. For any questions, please call us directly at 407-990-9900.

How can we book your limousine service?  

Can a vehicle be booked on per hour basis?  

Which channels can I use to book, change, and cancel the service?  

When do we receive our booking confirmation?  

How do we get in touch with your Customer Care Team?  

AIRPORT TRANSFERS

What airports do you provide the service from?  

Does Exquisite Town Car provide meet and greet service at the Airport?  

Is there a fee for meet-and-greet service?  

Where will our chauffeur meet us at the airport?  

How long will the chauffeur wait for us?  

VEHICLES

What vehicles do you offer?  

Are your vehicles commercially insured?  

Do your vehicles have Wi-Fi service?  

What is the luggage capacity of your vehicles?  

Do you provide child seats and booster seats?  

Is smoking allowed in the vehicle?  

Are pets allowed inside the vehicles?  

Can we bring food and drinks into the car?  

RATES AND BILLING

What forms of payment are accepted?  

Which currency is used for payment and invoicing?  

Are the prices shown per person or per vehicle?  

When are payments due for services?  

When do we get charged for our service?  

Do you offer monthly billing for corporate accounts?  

POLICIES AND PROCEDURES

Are your chauffeurs always on time? What if the chauffeur is late?  

When do we receive the chauffeur’s contact information?  

How can I contact my chauffeur?  

What if I don’t see the chauffeur for my meet-and-greet service?  

Where will the chauffeur meet me at cruise ports?  

We want to make changes to my booking. What should I do?  

How do I add extra stops to my one-way transfer booking?  

Is there any charge for an additional stop?  

What is your cancelation policy?  

How can I make a complaint?